Common questions about Sesvera
Key questions about how Sesvera works, phone infrastructure, AI, appointments and integrations.
What is Sesvera?
Sesvera is a customer operations platform that handles business calls with AI, uses company-scoped information, runs authorized workflows and transfers to human staff when needed.
Can I use Sesvera without replacing my current PBX?
With compatible SIP/PBX infrastructure, Sesvera Connect can add the AI layer while keeping the existing PBX.
Does Sesvera answer any general question like a chatbot?
No. Its target behavior is to work within the business's configured information and authorized workflows.
Can it create appointments?
When the appointment module and required backend connection are active, availability checks and appointment actions can run through authorized workflows.
Can it transfer calls to staff?
Yes. Calls can be transferred to configured staff and extension targets in supported scenarios.
What about WhatsApp, CRM and ERP?
These areas are handled as integrations and roadmap capabilities. Live scope depends on the system being used and the deployment plan.
Can Sesvera work 24/7?
When the technical setup and business rules allow it, Sesvera can answer calls outside office hours while staying within configured business information.
How is pricing determined?
Pricing depends on phone infrastructure, AI usage, extension count, active modules and operator/SIP requirements.